Mobile reinforcement intelligent terminals, barcode, and RFID technology are widely applied in the management of equipment, assets, human resources, warehousing, production, and after-sales, combined with ERP/WMS/MES/PDM to quickly integrate the entire process management of manufacturing enterprises, helping to reduce management costs and improve human and asset utilization.

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Equipment operation and maintenance

Mobile reinforcement intelligent terminals, barcodes, and RFID technology are applied in equipment maintenance and testing. Through automatic identification and real-time monitoring of equipment status, maintenance personnel can perform maintenance work more efficiently, improve production efficiency, reduce downtime, and ensure smooth production processes. At the same time, the use of real-time video function can also help solve problems, improve maintenance efficiency and response speed.

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Asset Management

Soten's User Equipment Management (UEM) for hardware and Enterprise Asset Management (EAM) complement each other. Handheld RFID barcode scanning devices are extremely useful tools in modern asset management, effectively addressing various pain points in asset management. By using these devices, businesses can better manage and control assets, reduce management costs, and increase asset utilization and efficiency.

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Human Resources

Modern human resources management is changing the workplace by empowering frontline employees, simplifying communication, and streamlining workflows. By providing comprehensive solutions for personnel and attendance management, productivity is improved and service is enhanced. This allows frontline employees to fully utilize their potential and provide better experiences for customers and patients.

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Warehouse inventory

Fast, accurate, efficient and convenient-Quickly and in real-time tracking the location and status of items in warehouse inventory management, thus improving the efficiency and accuracy of inventory management, is where we focus on.

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Traceability of production lines

Combining RFID technology and barcode scanning technology can achieve automated data collection and processing, real-time tracking and management of assets, real-time monitoring and recording of production processes, as well as comprehensive quality management and traceability. Meanwhile, intelligent tools can help managers optimize management efficiency, improve production efficiency, and increase management transparency.

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Manufacturing management

Manufacturing plant workshops require increasingly efficient and precise operations, and complex technical processes require more direct guidance to ensure accuracy. SOTEN deeply understands the complex needs of manufacturing workshops, providing tailored solutions to help improve efficiency and accuracy, ensuring smooth production.

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Business Management

Retail Digital Competitiveness soten provides intelligent mobile terminals, payment terminals, and printing terminals to help retailers achieve all-around digital operation and management in production, supply chain, store sales, home delivery, and customer experience. This helps retailers adapt to the rapidly changing market dynamics and improve their digital competitiveness.

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After-sales service

Mobile devices, barcodes, and RFID technology provide more efficient and accurate after-sales service support and solutions, improving after-sales service levels, meeting customer needs, and promoting products and services.

DIFFICULTIES AND CHALLENGES

The after-sales service process is complex

The after-sales service process is complex, involving multiple stages such as customer service reception, fault diagnosis, repair processing, parts replacement, etc., which require professional personnel for management and coordination.

Android os 11/10
ARM Cortex A73 octa-core
( 2.0GHz )

Low efficiency of after-sales service

Low efficiency of after-sales service: Due to the complexity of the after-sales service process, it requires a lot of time and resources, leading to long waiting times for customers and low customer satisfaction.

POWERFUL Full function
NFC Near-field
communication

Low efficiency of after-sales service

Low efficiency of after-sales service: Due to the complexity of the after-sales service process, it requires a lot of time and resources, leading to long waiting times for customers and low customer satisfaction.

Android os 11/10
ARM Cortex A73 octa-core
( 2.0GHz )

COPING SOLUTIONS

Low efficiency of after-sales service

Low efficiency of after-sales service: Due to the complexity of the after-sales service process, it requires a lot of time and resources, leading to long waiting times for customers and low customer satisfaction.

SAFEUEM Mobile device management
Android os 11/10

Accurately track after-sales service performance

Using mobile devices, barcodes, and RFID technology to record after-sales service details, such as customer service information, warranty requests, and equipment usage time, helps better meet customer needs.

Barcode scanning 1D/2D
Electronic tags LF HF UHF
NFC Near-field
communication

Low efficiency of after-sales service

Low efficiency of after-sales service: Due to the complexity of the after-sales service process, it requires a lot of time and resources, leading to long waiting times for customers and low customer satisfaction.

Barcode scanning 1D/2D
Electronic tags LF HF UHF

Improve after-sales service through data analysis

Improve after-sales service through data analysis Utilize data analysis techniques to assess equipment maintenance history and failure situations, identify common issues, and take appropriate measures to continually improve after-sales services.

Wifi 2.4G/5G
4G Full Netcom