Submit the issue first
Provide model, serial number, order or project reference, environment, symptoms and troubleshooting already performed so the team can assess remote support or return service.
Confirm service scope
Confirm coverage, accessories, costs, receiving address and handling arrangements against the order or agreement. Do not ship to an unconfirmed address.
Prepare data and equipment
Back up and handle business data according to project requirements, agreeing account, lock and test-information handling. Share only what is necessary for diagnosis.
Packaging and transport
Protect screens, connectors and removable parts. Confirm whether batteries are included and their transport requirements, attaching an inventory and issue description.
Acceptance after service
On return, check serial number, service notes, software and accessories. Retest the original issue and report results to the project owner.
