SOTEN GROUP
Industrial Device Technical Support & Service
For deployed devices and integration projects, provide the model, serial number, OS/module versions and reproduction steps. Contact FAE for SDK, firmware, diagnostics and repair guidance.
Prepare a support request
Include the model, serial number, OS build, module versions, symptoms, reproduction steps and relevant logs. Remove unrelated personal or confidential information.
SDK, firmware and repair guidance
Match SDK and firmware to the exact hardware and software configuration. Contact FAE to confirm access, upgrade and recovery procedures, or repair authorization before sending equipment.
SDK integration · Firmware preparation · Diagnostics · Repair preparation · Datasheets and guides