# Installation and service partners Canonical source: https://sotengroup.com/partner-story/service-en/ Language: en Publisher: SOTEN GROUP For local deployment, installation and maintenance teams: connect devices, accessories, configuration records and issue feedback for clearer project handover. Laboratory and device-validation environment ## Collaboration scope For vehicle, fixed or handheld deployment, check mounts, cables, power, connectivity and applications. Include device registration, deployment records, fault reproduction and repair handover in service procedures. ## Who does what You handle agreed site work and first-line evidence collection; SOTEN analyzes device issues using serial numbers, system versions, logs and reproduction steps. Repairs and spare parts follow the service agreement. ## Validation and acceptance Accept delivery against installation checklists, serial-number registers, configuration backups and handover records. Define responsibilities for remote support, site response, repair logistics and data removal. ## Prepare for the first discussion Share your company and territory, industries and customers, software or project capabilities, quantities and schedule, and the product, technical and service support you need. [Discuss a partnership ↗](https://sotengroup.com/contact/?lang=en#enquiry)[Platforms to evaluate first ↓](https://sotengroup.com/partner-story/service-en/#partner-platforms) ## Platforms to evaluate first These platforms are starting points. Confirm modules, system revisions, certifications and supply configurations during project review. [### K70 View platform and configurations ↗](https://sotengroup.com/product/hugerock-k70-en/?lang=en) [### H81 View platform and configurations ↗](https://sotengroup.com/product/hugerock-h81-global/?lang=en) [### X70 View platform and configurations ↗](https://sotengroup.com/product/hugerock-x70-en/?lang=en) [### R30 View platform and configurations ↗](https://sotengroup.com/product/hugerock-r30-en/?lang=en) ### Related applications and engineering [Vehicle dispatch applications ↗](https://sotengroup.com/solution/vehicles-en/?lang=en)[Resources and support ↗](https://sotengroup.com/resources/?lang=en)[Engineering and delivery ↗](https://sotengroup.com/engineering/?lang=en) ## Project support from evaluation to delivery. 01 ### Technical and interface collaboration Review specifications, interfaces and available SDK materials for the configuration, assessing compatibility across systems, capture modules and target applications. 02 ### Samples and solution validation Define test goals and sample configurations, then agree testing, demonstrations and evaluation periods before volume deployment. 03 ### Product materials and team training Prepare materials and training for selection, demonstrations, installation and issue reporting. Coordinate joint demonstrations and regional activities through the cooperation plan. 04 ### Delivery and lifecycle coordination Align configurations, batches and forecasts; define revision changes, warranty, spare parts, repairs and escalation procedures. ## Start with a clear project definition - 01 ### Needs and partner fit - 02 ### Configuration and sample review - 03 ### Pilot and commercial agreement - 04 ### Delivery and ongoing support Confirm product scope, samples, commercial terms, market activities and service responsibilities in the specific cooperation plan. ## More collaboration paths [### Industry software partners Explore the partnership ↗](https://sotengroup.com/partner-story/software-en/?lang=en) [### System integration partners Explore the partnership ↗](https://sotengroup.com/partner-story/integration-en/?lang=en) [### Device and brand partners Explore the partnership ↗](https://sotengroup.com/partner-story/brands-en/?lang=en) ## Prepare for the first discussion Share your company and territory, industries and customers, software or project capabilities, quantities and schedule, and the product, technical and service support you need. [Discuss a partnership ↗](https://sotengroup.com/contact/?lang=en#enquiry) Content responsibility: [SOTEN GROUP](https://sotengroup.com/about/?lang=en) · Content updated: 2026-10-24 [Datasheets and support guides](https://sotengroup.com/resources/?lang=en) · [Engineering and delivery](https://sotengroup.com/engineering/?lang=en)